By accessing this website and/or placing an order, you agree to be bound by the terms and conditions outlined below. If you do not agree to these terms, we kindly request that you refrain from using or accessing this website.

If you have any questions regarding these terms and conditions before placing an order, please contact us via email and include your contact details. We are committed to responding within 24 hours.

Our pet products and accessories are typically dispatched within 48 hours of cleared payment, unless otherwise agreed. If an item is temporarily out of stock and delivery times are extended, we will notify you via email. Delivery charges are calculated based on the size and weight of your order.

Your satisfaction with our products is our priority. We are happy to replace or exchange items (subject to availability) under the following circumstances:

• The product was damaged during delivery or is faulty through no fault of your own.

• The wrong product was shipped due to an error on our part.

To request a replacement or exchange, please email us at hello@tychoandtallulah.com within 14 days of receiving the goods, clearly stating the reason for your request. Requests submitted after this period may be considered at our discretion.

Please note that exchanges are only applicable for orders shipped within Switzerland and the European Union.

Payments are securely processed through Visa, Mastercard, Discover Network, American Express, PayPal and TWINT, trusted and reliable online payment providers. For more information about our payment partners, please visit: www.paypal.com and Twint.ch

All content on these pages—including images, designs, logos, photographs, written text, and other materials is the copyrighted property of TychoandTallulah.com. All rights reserved.

If you have a special request, need additional information about our products, or require assistance with your order, please contact us via email at hello@tychoandtallulah.com.